LAPSED MINISTRY PARTNERS
(Adapted from The Navigators MPD Team tools)
Pre-Call Email or Text Message Template
Hi (name),
We haven't talked in a while. Is there a time in the next few days that I could give you a call?
(Your name)
Lapsed Giver Phone Script
Hi (name), Do you have a few minutes to talk?
[If yes...] How are things with you? [Catch up briefly.]
I was looking through our/my staff account and I noticed the last gift from you was given in (month). You’ve normally been so consistent in your giving that I wanted to contact you to see if this was intentional, if everything is OK with you, if there's some glitch in our system, or if there's something else I should know about.
[Wait for answer. If your partner is experiencing hardship, listen, pray, and care for your friend. But if your partner stopped giving because of a credit card issue, etc., help them resolve the problem. If they want to start giving again, offer to provide what they need.]
Thanks for this conversation today. I/We want you to know how much we appreciate you!
Post-Call Email Template for a continuing Ministry Partner
Hi (name),
It was good to catch up with you on the phone. [Reference something you talked about.]
I’m grateful you’ll continue on as ministry partners. [Add in ministry info you may have shared.]
Thank you!
Here’s information to make resuming your monthly giving easy and convenient:
Visit the Communitas Donate page here: https://gocommunitas.org/donate/
Contact Communitas Donor Services here: lynette@gocommunitas.org or call 888-242-5930 (toll free)
Go to my giving page on the Communitas Website: [Add in your page information.]
If you need anything, have questions, or hit a snag, please let me know, and I’ll be glad to help. Thanks again. It’s great to have you as a partner in ministry with us/me!
[Your name and phone number/contact info]
Post-Call Email Template for a Ministry Partner ending their giving
Hi (name),
It was good to catch up with you on the phone. [if appropriate, reference something you talked about.]
You have been a faithful part of my Ministry Partner Team for many year and for that I am very thankful. I appreciate your prayers and gifts during this time, and do understand when ministry partners need to make adjustments in their partnership.
I appreciate prayers for the requests I share in my newsletter and will continue to include you in these updates.
[Your name]